Built for industries where the customer interaction is the product.
We don't take on every category. The four below are where our model, compliance posture, and agent training compound into real advantage.
SaaS & Technology
Mid-market and enterprise SaaS lives or dies on response time and depth. We staff product-fluent agents who debug like junior engineers, write reproducible bug reports, and feed signal back to product. Programs run on SOC 2 Type II controls with single sign-on and least-privilege access into your tooling — no shared logins, no shadow IT.
E-commerce & DTC
Peak season makes or breaks a brand. We surge pods in days, not weeks, and have launched Black Friday support teams with four-day ramps. PCI DSS-scoped agents handle card-on-file requests and chargeback flows; for non-PCI work we keep agents fully out of cardholder scope. Returns, shipping, loyalty, and post-purchase upsell all in one pod.
Fintech & Insurance
Disputes, KYC, fraud escalations, and complaints handling under regulatory scrutiny. We operate inside PCI DSS environments and align with GLBA and state-level consumer protection requirements. Calls are recorded under disclosure, complaint tagging maps to CFPB taxonomy, and quality calibration includes a compliance review track separate from CSAT scoring.
Health & Wellness
D2C health, telehealth support, supplement subscriptions, and adjacent verticals. We run HIPAA-aligned workflows with BAAs in place, segregated PHI tooling, and trained agents on minimum-necessary disclosure. For consumer wellness brands outside the HIPAA perimeter, we still apply the same handling discipline — because trust travels.
Outside these four? We'll be honest about whether the model fits — and refer you elsewhere if it doesn't.
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